Refund & Returns Policy

1. Overview

This Refund & Returns Policy outlines the commercial terms, conditions, and procedures regarding cancellations, returns, reprints, and refund requests for print orders fulfilled by Resol Enterprises (“Resol Enterprises”, “we”, “our”, or “us”).

Resol Enterprises operates as a specialized business-to-business (B2B) printing and custom manufacturing provider. Because our products are custom-manufactured to specific client requirements, industry-standard commercial guidelines apply to all orders placed through our website or direct sales channels.

2. Customized and Made-to-Order Products

All items produced by Resol Enterprises—including customized commercial stationery, branded packaging, promotional collateral, large-format prints, and customized corporate merchandise—are bespoke and manufactured exclusively according to individual customer specifications, approved digital artwork, and custom material selections.

Consequently, custom printed goods have no resale value and cannot be returned, exchanged, or refunded simply because of a change of mind, internal client cancellations, project scope alterations, or post-production requirement changes.

3. Order Cancellation

The ability to cancel a custom printing order depends entirely on the current stage of the pre-press and manufacturing workflow at the time the formal cancellation request is received and acknowledged in writing.

4. Cancellation Before Production

If a customer requests cancellation in writing before digital proof approval and before pre-press setup, plate making, material slitting, or printing preparation has commenced, the order may be eligible for cancellation.

In such instances, Resol Enterprises may deduct any direct administrative, pre-flight design assessment, or digital file setup costs incurred up to that stage, with any remaining balance processed in accordance with our standard refund workflow.

5. Cancellation After Production Begins

Once a proof is approved, or once raw materials (such as custom paper stock, substrates, specialized inks, or dies) have been allocated, prepared, or run on printing machinery, the order enters active production. At this stage, orders cannot be cancelled, modified, or refunded, and the customer remains fully responsible for the total invoiced order value.

6. Customer-Provided Artwork and Approval

Customers are solely responsible for ensuring the accuracy, completeness, and quality of all submitted digital artwork, files, copy, and layout specifications prior to final proof approval. Customers must thoroughly review:

• Text accuracy, spelling, punctuation, grammar, and typography.
• Graphics, logo placements, vector scaling, and image resolution (DPI).
• Color mode conversion (e.g., RGB to CMYK, Pantone/spot color matching).
• Dimensions, bleeds, margins, fold lines, die-lines, perforations, and orientation.
• Finishing details including lamination, embossing, foiling, UV coating, and binding.

Resol Enterprises is not liable for errors, omissions, or suboptimal print outcomes resulting from customer-provided artwork that was approved by the customer. Errors present in the approved proof will not qualify for a refund, return, or complimentary reprint.

7. Defective or Incorrect Printed Products

Resol Enterprises maintains rigorous quality control standards across all production runs. If a delivered product exhibits a demonstrable manufacturing defect, severe color deviation beyond standard commercial printing tolerances, incorrect finishing, or a physical printing error directly attributable to our production process, we will investigate the matter promptly.

To report a defect, the customer must submit a formal notice within [INSERT REPORTING WINDOW] of order delivery, accompanied by clear photographic and/or video evidence and a detailed description of the alleged discrepancy.

8. Damaged Deliveries

In the event that shipments arrive with visible external transit damage, torn packaging, or physical damage affecting the printed items:

• The recipient must immediately record the damage on the logistics carrier’s delivery receipt / proof of delivery (POD) challan before accepting the consignment.
• The customer must notify Resol Enterprises within [INSERT REPORTING WINDOW] of receipt with supporting photographic documentation of both the external outer packaging and the damaged goods inside.

9. Incorrect Products or Quantities

If the delivered consignment contains an incorrect item, inaccurate finishing, or a count discrepancy exceeding acceptable trade industry manufacturing variance standards, the issue must be formally reported to us in writing within [INSERT REPORTING WINDOW] of delivery.

10. Refund Eligibility

Refunds, credits, or corrective actions are evaluated on a case-by-case basis. An order may be considered eligible for remedy only if:

• The defect, error, or shortfall is verified to have originated from Resol Enterprises’ manufacturing or fulfillment operations and does not match the approved proof or agreed specifications.
• The claim was submitted within the prescribed reporting window with adequate supporting evidence.
• The customer makes the claimed defective goods available for physical inspection or return if requested by Resol Enterprises.

Where an issue is verified, Resol Enterprises reserves the right to determine the most appropriate commercial remedy, which may include:

1. A full or partial reprint / replacement of the defective portion of the order.
2. An agreed partial credit note or billing adjustment.
3. A monetary refund where a reprint or replacement is technically or commercially unfeasible.

11. Refund Processing

When a monetary refund or credit note is approved by Resol Enterprises:

• The refund will be issued via the original payment method, bank transfer (NEFT / RTGS), or as a credit balance on the customer’s account, as mutually agreed in writing.
• Processing times may vary depending on banking institutions, payment gateways, and accounting cycles, typically completing within [INSERT REFUND WINDOW] following formal written authorization.

12. Non-Returnable Customized Products

Except in confirmed cases of manufacturing defect or logistics error attributable to Resol Enterprises, the following are non-returnable and non-refundable:

• All customized, branded, engraved, printed, or fabricated goods.
• Orders produced strictly in conformance with customer-approved digital or physical proofs.
• Orders with errors present in the original customer-supplied files or copy.
• Products affected by standard commercial variations in substrate texture, paper shade, or industry-accepted color gamut tolerances between digital RGB screens and physical CMYK / offset ink processes.
• Consignments where defects were reported after the expiration of the stipulated reporting window.

13. Exchanges and Reprints

Because all items are manufactured custom-to-order, standard retail exchanges are not available. Where a reprint is authorized due to a verified manufacturing defect, the reprint will be executed strictly using the original approved artwork and specifications without modifications.

14. Shipping and Return Costs

If Resol Enterprises requests the physical return of a defective batch for technical evaluation or recycling:

• Where the defect is verified as our responsibility, Resol Enterprises will arrange collection or reimburse reasonable, pre-authorized freight charges.
• If a returned batch is inspected and found to comply fully with the approved proof and specifications, the customer will be responsible for all associated return freight and handling costs.

15. How to Request a Refund or Replacement

To initiate a quality review, defect report, or refund inquiry, please follow these steps:

1. Contact our support team in writing at resolhyd@gmail.com.
2. Include your Order ID / Invoice Number and company name in the subject line.
3. Provide a clear description of the issue, indicating the specific quantity of affected units.
4. Attach high-resolution photos and/or short video clips clearly showing the defect alongside the packing slip or delivery label.

Our technical team will review the claim, verify production logs and approved proofs, and respond with findings and recommended next steps.

16. Contact Us

For questions or assistance regarding order status, quality concerns, or this policy, please reach out to our team: