Refund & Return Policy
1. Overview
At Resol Enterprises, we take pride in delivering precision-engineered commercial printing and custom packaging products. Because most of our items are custom manufactured to client specifications, this policy clarifies the terms governing returns, replacements, and refunds.
2. Policy on Customized & Printed Products
Customized Order Notice: Because customized, personalized, printed, or made-to-order packaging products are manufactured specifically according to individual client artwork, branding, and size requirements, they are not eligible for standard return or cancellation once production has commenced.
Returns or remedies for custom products are accepted exclusively when the delivered items are defective, damaged in transit, incorrectly supplied, or materially different from the mutually approved digital proof/specification.
3. Eligibility for Replacement or Refund
You may be eligible for a replacement, reprint, or refund under the following conditions:
- Manufacturing Defects: Structural flaws, severe die-cutting errors, peeling lamination, or significant binding faults attributable to production.
- Material Mismatch: Goods supplied that do not match the approved artwork, dimensions, substrate specifications, or order agreement.
- Transit Damage: Consignments that arrived damaged and were reported with photographic evidence and courier Proof of Delivery (POD) endorsements.
- Standard (Non-Custom) Goods: Unprinted, off-the-shelf stock products in unopened, unused, original packaging returned within 7 calendar days of delivery.
4. Customer Responsibility & Artwork Proof Approval
Before production begins, customers are provided with digital proofs or specification sheets. The customer is responsible for:
- Carefully verifying all spelling, grammar, layouts, contact details, barcode placement, and graphic elements before giving final proof approval.
- Supplying high-resolution artwork (minimum 300 DPI / vector format in CMYK color mode).
- Understanding that minor color shifts between digital RGB screen previews and CMYK print ink substrates are standard industry variances and do not constitute printing defects.
Resol Enterprises is not liable for errors present in customer-approved proofs or low-resolution files supplied by the customer.
5. Reporting Defective or Incorrect Items
If you receive an order with a defect, transit damage, or incorrect quantity:
- Notify our team within 48 to 72 hours of consignment delivery at resolhyd@gmail.com.
- Provide your order number, detailed description of the issue, and clear photos/videos showing the defect or damage across a representative sample of units.
6. Resolution Process & Refunds
Once our quality assurance team assesses the submitted issue:
- Reprint / Replacement: Where a manufacturing error or transit damage is validated, our priority is to expedite a reprint or replacement batch for the affected quantity at no extra charge.
- Refund Processing: In cases where a reprint is unfeasible or a refund is agreed upon, the refund will be processed to your original payment method or commercial bank account within 5 to 7 business days following approval.
7. Contact Information
To initiate a return inquiry or report an issue with your order, please reach out via our Contact Us page or direct channels: