Privacy Policy

1. Who We Are

Resol Enterprises (“Resol Enterprises”, “we”, “our”, or “us”) is a specialized business-to-business (B2B) printing and customized printing enterprise operating through our website at https://resol360.com. We provide commercial printing, corporate merchandise, customized packaging, business stationery, and customized print production services to corporate clients, businesses, organizations, and commercial entities.

This Privacy Policy describes how we collect, use, process, store, and protect information when you visit our website, register a business customer account, request quotations, upload artwork or digital print files, place custom printing orders, or otherwise communicate with us.

2. Information We Collect

As a B2B printing provider, we primarily collect and process business information necessary to establish commercial relationships, configure customized print specifications, prepare proofs, fulfill production orders, process invoices, and maintain corporate accounts.

3. Information Provided by Customers

When you interact with Resol Enterprises, we may collect information that you or your organization directly provide to us, including:

• Business Profile Data: Company name, trade name, business registration details, Goods and Services Tax Identification Number (GSTN: 36ABAFR6205K1Z6 or customer GSTN), billing address, and registered business location.
• Contact Information: Names of authorized contact persons, procurement managers, designers, or account administrators, along with business email addresses, telephone numbers, and mobile numbers.
• Order & Specification Data: Custom print dimensions, paper stock, finishing options, binding preferences, color profiles, quantities, packaging instructions, and delivery requirements.
• Billing and Commercial Information: Purchase orders (PO numbers), invoicing details, payment terms, and account reconciliation data.
• Customer Support & Communications: Inquiries, sample requests, quote discussions, design feedback, proof approvals, email correspondence, and phone communication records.

4. Information Collected Automatically

When you browse or interact with our website (https://resol360.com), certain technical information may be collected automatically through standard server logs and web technologies, which may include:

• Device and browser information (browser type, operating system, device identifiers).
• Network information (IP address, internet service provider, time zone).
• Website interaction details (pages viewed, time spent on pages, referral URLs, navigation pathways).

5. How We Use Your Information

Resol Enterprises uses the collected information strictly for legitimate commercial and business operational purposes, including:

• Generating custom quotations, estimates, and order confirmations.
• Processing, manufacturing, and fulfilling customized B2B printing orders.
• Managing customer accounts, authorized user profiles, and login credentials.
• Verifying business credentials and tax registrations (GSTIN).
• Communicating regarding artwork proofs, production schedules, proofs of delivery, and order status updates.
• Invoicing, payment processing, and account reconciliation.
• Providing customer service, technical assistance, and resolving order inquiries.
• Maintaining business records, accounting compliance, and statutory tax obligations.
• Protecting the security, integrity, and operational availability of our website and services.

6. Customer Accounts

Authorized business customers may register for an account to manage custom print orders, review past jobs, download invoices, access approved artwork files, and monitor commercial terms. Customers are responsible for safeguarding their login credentials and controlling access to their account by authorized personnel.

7. Orders and Transactions

Detailed records of all transactions, custom quotes, specifications, order approvals, delivery challans, and tax invoices are retained to ensure correct order fulfillment, track production history, facilitate repeat orders, and comply with commercial accounting standards.

8. Payment Information

Commercial transactions and order payments on our platform may be processed through secure third-party payment gateway providers, bank transfers (NEFT / RTGS / IMPS), or authorized commercial payment methods. Resol Enterprises does not store complete, unencrypted payment card numbers or sensitive electronic payment credentials on its servers. All electronic transactions handled by third-party processors are governed by the respective providers’ industry security and privacy protocols.

9. Customer Artwork and Uploaded Files

To produce customized print materials, customers upload digital artwork, proprietary logos, vector assets, layouts, typography, images, and brand materials (“Customer Files”).

• Purpose of Processing: Customer Files are processed, prepared for pre-press, proofed, and sent to production machinery solely for fulfilling the customer’s printing orders.
• Confidentiality: We treat proprietary artwork, corporate designs, and print files as confidential business material. We do not sell, license, or publicly display customer artwork without explicit authorization.
• Retention of Artwork: Artwork files may be archived in our pre-press repository for a reasonable period to facilitate repeat print runs, historical proof referencing, and quality control.

10. Cookies and Similar Technologies

Our website may use standard cookies and related session technologies to maintain user sessions, remember account preferences, manage shopping carts or custom order builders, and collect anonymous aggregate website analytics. You may configure your browser settings to decline or manage cookies, although certain website features or ordering tools may not function properly without them.

11. Third-Party Services

We may engage vetted third-party service providers to assist with specific business operations, including web hosting, payment gateway processing, logistics and courier fulfillment, pre-press infrastructure, and communications systems. These external providers are granted access only to the information necessary to perform their designated operational functions and are expected to maintain adequate data protection safeguards.

12. How We Share Information

Resol Enterprises does not sell, rent, or trade customer information to third parties for marketing purposes. We share information only under the following business circumstances:

• Logistics and Transport Partners: Sharing delivery addresses, recipient contact numbers, and package dimensions with freight, courier, and logistics providers for order transit.
• Financial and Payment Providers: Sharing transaction amounts and billing details with authorized banking and payment systems to clear payments.
• Legal & Regulatory Compliance: Disclosing information when required by applicable laws, court orders, government authorities, tax audits, or statutory regulatory mandates.
• Business Rights Protection: When necessary to enforce our commercial contracts, investigate fraud, recover outstanding debts, or protect the legal rights and safety of Resol Enterprises and our clients.

13. Data Retention

We retain business customer records, order histories, tax invoices, and communication logs for as long as the customer account remains active, as needed to provide customized printing services, or as required by applicable tax, commercial accounting, and statutory record-keeping regulations.

14. Data Security

We implement commercially reasonable administrative, technical, and physical security measures designed to safeguard business customer information, transaction records, and uploaded print assets against unauthorized access, alteration, disclosure, or accidental destruction. However, no electronic transmission over the internet or storage system can be guaranteed to be 100% secure.

15. Customer Privacy Rights

Business customers and authorized representatives may contact us to review, update, or correct their account details, billing records, or contact information. You may also inquire about the personal contact data we hold on behalf of your organization by reaching out to our contact desk.

16. Children’s Privacy

Our website and customized B2B printing services are intended strictly for commercial businesses, corporate entities, and adult professionals. We do not knowingly solicit or collect personal information from children or individuals under the age of 18.

17. Changes to This Privacy Policy

Resol Enterprises reserves the right to revise or update this Privacy Policy periodically to reflect changes in our printing operations, technical practices, or legal requirements. Any modifications will be posted directly to this page with an updated revision date. Continued engagement with our services after such updates constitutes acknowledgment of the revised policy.

18. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data management practices, please reach out to us: