Privacy Policy

1. Introduction

Resol Enterprises (“we”, “our”, or “us”) is dedicated to safeguarding your personal and business privacy. This Privacy Policy details how we collect, handle, utilize, and protect your information when you access our website (https://resol360.com), submit inquiries, upload artwork, or purchase printing and packaging solutions.

2. Information We Collect

We collect only necessary information required to process inquiries, provide custom quotations, execute printing and packaging jobs, and facilitate seamless fulfillment:

• Contact & Account Details: Name, business email address, contact phone number, company name, billing address, and shipping destination.
• Order & Customization Specifications: Print dimensions, quantity requirements, substrate choices, artwork files, design assets, branding collateral, and custom die-line specifications.
• Communication Records: Queries, email correspondence, quotation requests, and feedback submitted through our website forms or direct channels.
• Technical & Browsing Data: Standard non-identifying technical data including IP address, browser type, device information, and pages viewed to optimize website performance.

3. How We Use Your Information

Your information is used strictly for legitimate commercial purposes, including:

• Preparing accurate custom quotations and processing printing/packaging orders.
• Manufacturing, pre-press proofing, quality inspection, and dispatch coordination.
• Communicating order milestones, proof approvals, tracking details, and invoice statements.
• Enhancing website functionality, usability, and customer support responsiveness.
• Meeting applicable commercial, taxation, and statutory recordkeeping obligations.

4. Cookies & Website Analytics

Our website uses essential and standard analytical cookies to enable proper navigation, remember basic preferences, and analyze aggregate traffic trends. You can manage or disable cookies through your browser settings; however, certain site features may have reduced functionality if cookies are disabled.

5. Information Sharing & Third Parties

Resol Enterprises does not sell, rent, trade, or monetize your personal or business data. We only share necessary details with trusted service partners strictly for order execution:

• Logistics & Transport Partners: Shipping addresses and recipient contact numbers shared with commercial courier and freight carriers for delivery.
• Payment & Financial Services: Secure payment gateways and banking channels for commercial transactions.
• Legal Requirements: Disclosures made only when strictly mandated by applicable laws, legal processes, or regulatory authorities.

6. Data Security

We maintain robust administrative, electronic, and physical safeguards designed to prevent unauthorized access, data alteration, disclosure, or destruction of your information. Design files, artwork assets, and customer databases are stored in secured environments with controlled access.

7. Data Retention

We retain customer details, order history, and job specifications for as long as necessary to fulfill business transactions, provide re-order services, handle inquiries, and comply with accounting and statutory retention requirements.

8. Customer Rights & Choices

You have the right to access, verify, update, or request the correction or deletion of your personal contact records held by us. If you wish to review or modify your information, please reach out to us via our Contact Us page or using the details below.

9. Contact Information

For questions, privacy inquiries, or requests regarding this Privacy Policy, please reach out via our Contact Us page or direct channels: